Knowunity's AI is a study companion, not a replacement for your textbook or teacher. It can make mistakes, especially with calculations, dates and very specific curriculum details.
Correct the AI in the chat
- Reply with what is wrong, for example The limiting reagent calculation is wrong, check the moles of oxygen. The AI will rework the answer.
- Ask it to show its steps so that you can check them.
- For exam-relevant facts, compare with your course material.
Wrong language
- Write your message in the language you want the answer in, or say Answer in French.
- Check your app language under Account settings, My language.
- Flashcards and quizzes use the language of the source material. If they come out in a different language, generate them again with a clear language instruction.
Report a problem
If the AI is consistently wrong on a topic, gives inappropriate answers or keeps switching language, report it through the support form under AI or content quality. Include the question, the answer and a screenshot. These reports go straight to the team that trains and configures the AI.
Refunds for AI quality
We cannot refund a subscription because of a single wrong answer, but store refund rules still apply. See How do I request a refund?
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