I have two accounts. Which one should I keep?

It is easy to end up with two accounts, for example one created with Google and another with an email address. Accounts cannot be merged.

Find out which account has what

• Sign in to each account in turn and check the Pro tab. The account that shows an active plan is the one your purchase is linked to.
• Check which account has your uploads, folders and streak on the profile.

Keep one account

1. Decide which account to keep. Usually that is the one with Pro.
2. If needed, change its email to the address you want to use. See How do I change my email address?
3. Delete the other account. See How do I delete my account?

My Pro is on the wrong account

• Website purchases can be moved to another account by support. Contact support with both usernames and the checkout email.
• App Store and Google Play purchases follow the store account. Sign in to the right Knowunity account on the device that bought Pro and use Restore Subscription in Settings.

Avoid it next time

Always sign in with the same button you used at sign-up: Google, Apple or email.