How do the trial, renewal and cancellation work for Knowunity Pro for Parents?

A plan bought on the parents website is a subscription billed by Paddle, our payment partner.

Trial

Trials differ by offer. Before you pay, checkout shows:

• whether a trial is included and how long it lasts,
• what you pay to start, if anything,
• the price and the billing period after the trial.

Some offers have a paid trial or no trial. To avoid the next charge, cancel before the trial ends.

A 3-month plan at checkout

Some parents on our German and Italian parents websites can choose between 3 months and 1 year at checkout. This is a test. If you do not see the choice, your visit is not part of the test. You cannot opt in, and support cannot switch it on.

The 3-month plan is billed every 3 months and has no free trial. Checkout shows the price of each option.

Renewal

The plan renews at the end of each billing period until you cancel. Your purchase confirmation shows the next payment.

A price shown per month does not always mean monthly billing. Check the billing period at checkout.

Cancel

1. Open the purchase email from Paddle and use the link to manage your subscription. You can also go to paddle.net and enter the email address you used at checkout.
2. Cancel the subscription and check that you receive a confirmation.

Deleting the app does not cancel the plan.

For what happens after you cancel, see How do I cancel my Knowunity Pro subscription?

Refunds

See How do I request a refund?

You bought Pro in the app instead

A plan bought in the app is billed by the App Store or Google Play, not by Paddle. See Where did I buy my subscription?