# Why was I charged again?

> Pro is a renewing subscription. It charges again at the end of each weekly, monthly or yearly period until you cancel it in the store you bought it from.

Knowunity Pro is a subscription that renews automatically. The renewal date and price are shown when you buy and in your store settings.

## How renewals work

- A **weekly** plan renews every week, a **monthly** plan every month and a **yearly** plan every year.
- The renewal is charged by the store you bought from: the App Store, Google Play or Paddle for website purchases.
- A renewal is charged a day or two early in some time zones. Your access is not shortened by this.
- Uninstalling the app or deleting your account does not stop renewals.

## Stop the next renewal

Cancel the subscription in the store. See *How do I cancel my Knowunity Pro subscription?* After cancelling, you keep Pro until the end of the paid period.

## Get the money back

If you were charged for a period you do not want, request a refund from the store that charged you. See *How do I request a refund?*

## A charge you do not recognise

- Check whether someone in your household bought Pro with your card, for example a child using a family account.
- Compare the amount and the name on the charge with *Where did I buy my subscription?*
- If you cannot match it to an account, [contact support](https://knowunity.com/support) with the date, amount and the store name on the statement. Never send your full card number.

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Source: https://knowunity.ie/help/subscriptions-and-billing/why-was-i-charged-again
Last updated: 2026-10-09