# How do I contact the Knowunity parents team?

> Open Help & Info in the parent dashboard and choose Write to us, or Book a call in Germany and Italy. You can also email the parents team for your country.

Knowunity Pro for Parents has its own team for parents. You can write to them, and in Germany and Italy you can also book a call.

## From the parent dashboard

1. Open the parent dashboard and choose **Help & Info**.
2. Choose **Write to us** to send an email.
3. In Germany and Italy, choose **Book a call** to pick a time for a short video call. In Brazil, **Book a call** opens an email instead.

## Without the dashboard

Write to the parents team for your country:

- Germany: eltern@knowunity.de
- Italy: genitori@knowunity.com
- Brazil: pais@knowunity.com

You also find **Contact us** on the parents website and on the dashboard login page.

## What to include

- the email address you used at checkout,
- the step you reached and what happened,
- a screenshot of any message you see.

Do not send passwords or full card details.

## Questions about your child's account

For questions about the app itself, such as signing in or changing the school, your child can use the [support form](https://knowunity.com/support). Many answers are in the other categories of this help centre.

## Good to know

Paddle handles payments for plans bought on the parents website. To cancel or change payment details, see *How do the trial, renewal and cancellation work for Knowunity Pro for Parents?*

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Source: https://knowunity.ie/help/parents/how-do-i-contact-the-knowunity-parents-team
Last updated: 2026-11-13