# I cannot sign in to my account

> Most sign-in problems come from using a different method than at sign-up. Check whether you registered with Google, Apple, email or a username before resetting your password.

## 1. Use the same sign-in method as at sign-up

You can sign in to Knowunity with **Google**, **Apple**, your **email and password** or, for younger users, a **username and password**. If you registered with Google or Apple, there is no Knowunity password to enter. Tap the matching button on the login screen instead.

Tip: an Apple sign-in that used **Hide My Email** gives your account a private relay address. Sign in with Apple again rather than typing an email.

## 2. Check the email address

The error *no account found* usually means a typo or a different address than the one you registered with. Try your other email addresses.

## 3. Reset your password

If you registered with email or username:

1. On the login screen, tap **Forgot password?** then **Reset it**.
2. Enter your email address.
3. Open the link in the email and choose a new password with at least 8 characters.

If no email arrives, see *I did not receive the confirmation or password reset email*.

## 4. Confirm your email address

New accounts must confirm their email before they can sign in on the website. Open the confirmation email we sent at sign-up or request a new one from your profile in the app.

## 5. Update the app

Install the latest version from the App Store or Google Play and try again.

## Still locked out?

[Contact support](https://knowunity.com/support) with the email address or username of the account and the exact error message. We cannot change the email of an account without proof that it is yours.

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Source: https://knowunity.ie/help/account-and-login/i-cannot-sign-in-to-my-account
Last updated: 2026-10-09